Frequently Asked Questions
Everything you need to know about your favorite Twinings teas and orders.
How should I store my tea to maintain freshness?
To preserve the delicate flavors, store your tea in a cool, dry place away from strong odors, heat, and direct sunlight. Once opened, we recommend using an airtight container.
What is the shelf life of Twinings tea products?
Most of our teas have a shelf life of 24 to 36 months. You can find the specific 'Best Before' date printed on the bottom or side of each package.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
What is your return policy for food items?
For safety and hygiene reasons, we cannot accept returns on opened food or beverage products. If your order arrived damaged or incorrect, please contact our support team within 14 days for a replacement or refund.
Are Twinings tea bags biodegradable?
We are committed to sustainability. Our standard paper tea bags are plant-based and compostable, and we are actively working toward making all our packaging 100% recyclable or compostable.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your shipment's progress.